Most Common Questions

Prescription Refills


Please contact your pharmacy in order to refill medications. All prescription refills take 24-48 hours to process, please plan accordingly. 

Medical Records


If you need to access your medical records, our patient portal has all your health information.  If you wish to send a copy to another provider, that provider can request your records free of charge. Record request for personal use and pick up has a charge 42$ per set of records. 

Flu Season


During this flu season, we have all children's flu vaccine,  and can bill any insurance company for Adult Flu vaccine. No insurance? No Problem! Cash pay for adults is $20! Call today for an appointment to get you and your family Flu protection!

Other Frequently Asked Questions


Do you take new patients?

Of course! Hillside is always prepared to provide the health care services needed to anyone. To make an appointment please give us a call!

Does Hillside Family Health Clinic take my Insurance?

Hillside Family Health Clinic accepts and bills all insurance. However, it is up to the patient to find out if we are in-network with their insurance. 

  • Aetna
  • Blue Cross Blue Shield
  • Cigna
  • IMS
  • United Healtcare
  • Tricare.... and many more

Wait... What about Medicaid? 

Hillside accecptes the following types of medicaid programs:

  • Firstcare
  • Firstcare Chips
  • Superior (Must be PCP*)
  • Superior Chips (Must be PCP*)
  • Traditional

* PCP stands for Primary Care Physician. 

We do not accept Amerigroup Medicaid Insurance. 


Medicare is always welcome at Hillside Family Health Clinic. Patients will need to verify if Medicare is primary or secondary and if we are in-network with any additional insurance's they may have. 

Do I need a referral to go to Hillside Family Health Clinic?

No referral is required unless specified by your insurance. However, in order to make referrals to specialists such as OBGYN, orthopedic, or any type of therapist, we must be listed as the Primary Care Physician with your insurance. 

Help! I cannot seem to get to get through on the phone.

Hillside Family Health Clinic experiences a high call volume everyday. If you are experiencing an emergency please go to the ER or call 9-1-1. For non-emergency's such as billing questions,  questions for the provider, and scheduling non-emergent appointments please use our patient portal. 

What is patient portal and how do I get one?

Patient portal is a customized portal to each one of our patients. It has all of your health information plus direct access to your provider. You can also access billing, immunization records, notifications from your provider, scheduling appointments,  and appointment reminders. To get access to patient portal please contact our office and ask about it. If you already have access, login here

I do not want to vaccinate my children. Can I still come to Hillside?

Here at Hillside Family Health Clinic we pride ourselves in the protection of care and health of our patients and their families. One of the most important things in protecting our patients is following the vaccination schedule recommended by the Centers for Disease Control and Prevention as well as the American Board of Pediatrics. For this reason Hillside will not accept patients who do not believe in vaccines with or without a waiver. This allows us to provide the safest environment for our patients and their health. If you have any comments, questions, or concerns involving this policy, please fill out this form.